Ralis

Internal Auditor - Call Center

US-CA-Anaheim
ID
2017-1844
Category
Servicing
FLSA Status
Exempt
Division
SERVICING [SERV]

Overview

LoanMe has an opportunity for an Internal Auditor – Call Center to join our team in Anaheim, CA.  Partnering with different departments, you will ensure the business meets FDCPA and regulatory guidelines. You will also develop and monitor customized audit programs to ensure the company complies with federal, state and local regulations, while providing exceptional customer service

 

LoanMe is a California based lender that originates and services unsecured installment loans to qualified borrowers. Our loans are typically used for one-time purchases or debt consolidation. When servicing the loans we focus on providing exceptional service to our customers while adhering to federal, state and local regulations.

Responsibilities

  • Shape an internal audit department and internal audit processes
  • Consult with departmental team managers to identify internal operations
  • Engage exam program, including interviewing staff, testing systems, and observing behavior
  • Continue to enhance internal audit testing mechanisms and scope
  • Accurately evaluate operational dynamics on a large scale
  • Accurately document all information pertaining to accounts
  • Assess current shortfalls with quantitative measures
  • Identify and understand benchmarks against which to gauge actual processes and practices
  • Recommend improvements based on sustainable resources while limiting the risk of the Company
  • Follow up with management on recommended improvements and remedial action
  • Create and implement strategies in succession phases on all projects
  • Develop internal reports to measure project milestones are accomplished within pre-defined parameters
  • Evaluate internal infrastructure constraints and partner with departmental team members to reconcile pre-established guidelines
  • Perform other duties as assigned 

Requirements

Knowledge, Skills and Abilities

  • Strong attention to detail, organizational skills and analytical / problem solving skills
  • Ability to function independently and prioritize workload
  • Ability to work in a fast-paced environment, effectively performs duties within time constraints and deadlines, and successfully manages several tasks at one time.
  • Ability to demonstrate strong general knowledge of financial services, consumer lending, and regulatory requirements
  • Ability to understand and test internal management controls and translate feasible procedural policies and guidelines
  • Ability to incorporate large amount of data and establish corporate standards for efficiency, accuracy, and security
  • Strong computer skills; Proficient with Microsoft Word, Excel, Power Point, Outlook

 

Experience and Education

  • 5-7 years of related work experience; Prior internal auditing experience is required
  • Bachelor’s degree in area of specialty
  • Proficient with standard concepts, procedures, protocols and methodologies within the auditor field
  • Institute of Internal Audit (IIA) Certification or Certified Internal Auditor (CIA) preferred
  • Team oriented, effectively interact with peers, management and other internal customers
  • Must be able to maintain the End of Month Schedule which consists of up to three (3) consecutive days which occur on or around the last business day of the month.  Should the last day of the month fall on a weekend, the EOM schedule for the last day of the month falling on a Saturday or Sunday will be:  an eight (8) hour shift on the Friday before the last day of the month, this shift will have various start times beginning at 5:00 am Pacific time through 12:00 pm Pacific time, and an eight (8) hour shift on the Saturday on or before the last day of the month.  EOM occurring on the last business day of the month that does not fall on a weekend will require, at minimum, one eight (8) hour shift that will vary in start time between 5:00 am to 12:00 pm Pacific Time.  There may be other mandatory shifts scheduled as dictated by business need.

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